IT Outsourcing

Silicon Computer and Telecoms Inc. is also a BPO consulting group with expertise in a broad range of services. Developed by a team of industry experts and BPO specialists, Silicon is potent source for delivering operational efficiency and added business value for companies wishing to transform their organizations through outsourcing. We provide clients with strategic, full-service solutions that focus on maximum results and returns. We achieves clients’ goals of branding, customer acquisition and maintenance, sales, increased traffic and market expansion.

WHY SILICON?
Using BPO, we bring together the right people, procedures and tools. Businesses around the world are striving to improve the efficiency of their processes while without sacrificing their bottom lines; BPO has become the new imperative. We provide BPO in the Philippines, we provide our clients a full range of BPO services covering the following levels:

•  Data entry
•  Rules-set processing
•  Decision making
•  Direct customer interface
•  Expert knowledge services
•  Technical expertise with hardware and software needs
•  Technical expertise with internet technology with English speaking representatives
•  Orientation to American style interpersonal communications
•  Quality control and archiving all calls
•  Animation Services now available (email us for details)
  

Silicon strives to make each BPO project a success by realizing definite goals and by providing clients with valuable feedback about their customers and their behaviors.

Silicon provides outsourcing assistance in two (2) areas:
Back office outsourcing which includes internal

• Business functions such as billing or purchasing, and;
• Front office outsourcing which includes customer-related services such as marketing, tech support or call center services.

Can provide high quality services in the following areas:

•  Call Center
•  Technical Support Services
•   Business Process Outsourcing Centers
•   Content Writing Services
•   Research in Emerging Technologies
•   Graphics
•   Data entry
•   Transcription
•   Archival of storage of data